Find the answers to your most frequently asked questions here.



How can I contact Fairstone about my account?

Call 888-638-2274 to reach a Fairstone customer service representative Monday to Friday from 8:00 a.m. to 8:00 p.m. EST.


Where can I use my store card?

You can only use your store card with the retailer you’re registered with, but you can use it at any of the retailer’s locations that offer financing through Fairstone.

If you want to finance purchases with one of our other partners, you’ll have to apply for another store card.

Can I make multiple purchases on my store card?

Yes – you can make as many purchases as long as you stay within your credit limit. Your credit limit and available credit can be found on the first page of your monthly statement.


How do I make a payment on my account?

There are several options for making a payment on your account:

  • Through your financial institution: Make a payment at your branch, or through online/telephone banking services. When making a payment online, select “Fairstone Credit Card” as your payee.
  • By cheque: Write your account number on the front of the cheque. Indicate the payment amount on the return portion of the statement. Mail both the cheque and return portion to 630 René-Levesque Blvd. West, Suite 1400, Montréal, QC, H3B 4Z9.
  • At a Fairstone branch: You’re always welcome to stop by a Fairstone branch to check in on your account and make payments.

How do I find my local Fairstone branch?

You can find your local branch and contact details by using our branch locator tool.


I saw an ad/received a call about the BEST. PURCHASE. EVER. contest. What is it?

Each spring and fall, Fairstone gives four customers the chance to win the value of their purchase. Customers can win a prize of up to $5,000 when they make a purchase on a store card at any participating retailer. Visit our contest page to learn more details about BEST. PURCHASE. EVER.

Don’t see your question here?

Call us: 888-638-2274

Fairstone personal loans from $500-$35,000

In addition to offering financing, Fairstone also provides personal loans in over 240 branches across Canada. Canadians use Fairstone personal loans to help consolidate debt, cover the cost of emergencies and unexpected expenses, and manage larger, planned expenses like a home repair.

Interested in a personal loan but not sure how much money you could qualify for? Answer a few simple questions to get your free personalized loan quote without impacting your credit score.

Get a loan quote