Fairstone Frequently
Asked Questions (FAQ)

From applying for your first loan to managing
your account online and more, find answers to
frequently asked questions about Fairstone


The basics

How is Fairstone different from a bank?

Lenders serve different customers, based on your credit score and borrowing risk. Banks and credit unions provide full-service banking to ‘prime’ customers — they take in customer deposits and lend money using the deposits they hold. Fairstone is a money re-lender or retailer, and our products and services reflect that difference. If you’re in the good to fair range (prime or fairly close), you may qualify for a loan from Fairstone. We’ll work with you one-on-one to make sure the loan solution you choose is right for you.

Where can I find the closest Fairstone branch?

You can find your local branch here, or call 800-995-2274 to contact the Fairstone branch office nearest you.

How does your toll free number work?

Simply call 800-995-2274 and you’ll be automatically transferred to the Fairstone branch nearest your calling location.

What are my branch’s hours of operation?

Branches hours vary by location. Find your local branch and give them a call to find their hours.

Where can I mail my payment?

You can mail your cheque or money order to your local branch. Be sure to send your payment 3–5 business days before the due date to ensure it arrives on time. You can also sign up for online account management to manage your loan easily and conveniently online.

I received mail from you, but have never done business with Fairstone. How did you get my (or my family member’s) name and mailing address?

Fairstone obtains mailing lists from a variety of list vendors. These vendors provide information found in the public domain, such as public telephone directories, as well as third-party information obtained through sources like online websites, companies that do surveys in shopping malls, contest entries, and retail partners. The list vendors receive the individual’s consent to share the names and addresses with third party companies like Fairstone, and adhere to Canadian privacy regulations.

We respect Canadians’ privacy preferences. If you do not want to receive our Marketing materials, we can add you to our do-not-mail data base. You can request to be removed from our mailing list by contacting your local branch or by calling 888-243-6639.

Can you remove me from your mailing list?

You can request to be removed from our mailing list by contacting your local branch or by calling 888-243-6639. Please note removal from our mailing list may take up to 10 business days and you may receive additional mail for up to eight weeks while lists are updated. To manage your Fairstone email and email newsletter subscription, visit your online account