Contact Fairstone

Throughout the COVID-19 pandemic, Fairstone is here to help and continuing to service customers. We’re ready and available to assist you by phone, during our regular business hours, or by appointment only in branches.
Contact us 
  • To speak to a Lending Specialist about your loan, call your local branch or 800-995-2274. For the time being, we will be receiving visitors in our branches by appointment only. Please call your branch to book an appointment. 
  • To speak to an agent about your retail financing plan, call 888-638-2274 or view our frequently asked questions
  • To speak to an agent about your automobile loan, call 855-348-4060, Select option 4, (Customer accounts)
We’re here to help 
If you've been financially impacted by COVID-19, call your local branch or 800-995-2274 to speak to a Lending Specialist about COVID-19 financial relief options that we can tailor to your individual situation.
Online account management
You can manage your account online. Simply register or log in to your account through online account management where you can view transactions, check balances and make payments from home any time.  If you have difficulty registering or logging in, please call your local branch for assistance.
Beware of fraud  
Many fraudsters are taking advantage of the COVID-19 situation by disguising themselves as companies trying to get personal information from customers through text or email messages. Fairstone will never ask customers to provide sensitive information by email, unless you are in the process of completing your loan application online. If you receive a suspicious email, do not click on any links or provide information. Report it to your local branch by calling 800-995-2274.
Health & safety 
We’re focused on the health and safety of our employees, customers and communities and are following the guidelines of public health officials and government including maintaining physical distancing in our branches, increased sanitization and asking all customers who may have recently travelled or have cold or flu-like symptoms to not come into a branch and contact us by phone instead. 
For additional information about COVID-19, visit Public Health Agency of Canada or your local health unit website.
We will continue to monitor the situation and adapt our business to best serve you, our customers. Thank you for your business. Stay safe and be well. 


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Find your closest Fairstone branch

Looking to visit a Fairstone branch or talk to a local Lending Specialist? Our branch locator can help you find the address, directions, hours and contact information for your local branch.

It’s simple:

  1. Search by postal code or by city and province to find the closest location
  2. Browse our branch directory to find your preferred location

Find your branch

Join our affiliate program

Do you own a website or directory that shares information about financial products? Join our affiliate program to refer clients to Fairstone.

Interested in learning more? Email us at and include a brief description about your company. We’ll respond to your message within 1-2 business days.

Or, check out this page to learn more about our affiliate program.